Customer Stories — Real People, Real Approvals, Real Results

It's been a couple of months since I started looking for a vehicle. Due to my financial situation, many dealerships turned me down. I visited several dealerships around the city and even encountered people who told me that getting approved again would be impossible.Then I came across Luke Phui through Shift. At first, I thought he was just another salesperson focused on making a sale. However, Luke proved to be different. From the beginning, he was honest with me about my situation and explained my options clearly. What impressed me most was that he genuinely wanted to help, not just sell a vehicle. Despite my difficult financial circumstances, Luke worked hard to find a solution and helped me get approved for a reliable vehicle. I was surprised by how much effort he put into making sure I got a quality vehicle that met my needs. Luke is trustworthy, professional, and truly cares about his customers. He treated me with respect throughout the entire process and never made me feel judged because of my financial challenges. If you're having difficulties getting approved or are concerned about your financial situation, I highly recommend speaking with Luke Phui at shift happens. Be open and honest with him, and he'll do everything he can to help you find a solution. Thank you, Luke, for making what seemed impossible become a reality. And now we have a 2023 dodge ram 1500 classic. “If shit happens call shift happens.”

We had an absolutely fantastic experience with Shift Happens in Airdrie!

We went in looking for a smaller car in the $10,000–$15,000 range, and Luke and Wes were amazing from start to finish. They listened to what we were looking for, found us a great car, and went above and beyond to help arrange financing that worked for my husband while he is here on a work permit. They made what could have been a stressful process feel easy and straightforward.

The service didn't stop once the sale was made, either. Dima even went and picked up our plates and registration for us on the day we came to get the car! When we arrived, the car was beautifully cleaned, ready to go, and had a full tank of gas.

We never felt pressured or like we were being pushed outside of what we came in looking for. Everyone was friendly, helpful, and genuinely seemed to care about making sure we drove away happy.

We absolutely recommend Shift Happens and especially Luke, Wes, and Dima. Thank you for making buying our new car such a positive experience!

I recently worked with the guys at Shift Happens to get into another vehicle after mine was written off. Super happy.

I still owed a considerable amount on my last financing situation even after insurance paid out and they somehow got me approved for another vehicle while rolling in the negative.

Not always a situation you want to be in - but didn't have many other options.

Can't say how happy I am with how kind, professional and quick they were to work with. Delivered my car to me at work and didn't have the typical "car salesman" vibe.

Hopefully in a few months will work with them again to either refinance this car at a better rate or look at another!

Thanks again to Shahdeen & Luke!

These awesome people released my vehicle and sorted everything out for me earlier than expected and in time for one of the last weekends of the summer! At first, I was very hesitant and not the easiest client to deal with and contact because I'm going through a highly stressful time in my personal life. Luke, Wes, Zuhaer and the team stuck with me for months, showing the utmost patience and respect. I was also very indecisive about which vehicle and whether I should move forward. In the end, they went above and beyond to make sure I found exactly what I needed at a practical rate given my credit situation. They individually created a positive personal rapport with no high-pressure tactics. I am walking away a very happy client and would highly recommend them to anyone! Thanks again team 💜

I had an absolutely fantastic experience dealing with Wes and Luke at Shift Happens Auto. From start to finish, they were friendly, professional, and genuinely committed to helping me get the best deal possible.

They went above and beyond and explored every option available to make an amazing deal happen — a deal I honestly thought wasn’t possible. Their effort, knowledge, and willingness to work with me made all the difference.

I couldn’t be happier with the service I received. If you’re looking for people who will actually listen, work hard for you, and make you feel like a valued customer, I highly recommend Wes and Luke at Shift Happens Auto.

Thank you both for making it happen!

Had an amazing experience at this dealership from start to finish. Huge thanks to Luke for being professional, knowledgeable, and genuinely making the whole process stress-free. He took the time to answer every question, never made me feel pressured, and made sure I left confident in my decision. He did not make it feel like I was asking for too much when asking about what I was looking for in a car.

Also want to recognize shahdeen for going above and beyond with customer service and making everything smooth and seamless with the car delivery. The attention to detail, communication, and overall experience truly stood out.

I highly recommend this team. Definitely one of the best car buying experiences I’ve had.

I honestly can’t thank Luke enough for the experience he gave me at Shift Happens. From start to finish, he was patient, respectful, transparent, and genuinely cared about helping me find the right vehicle instead of just making a sale. He answered every question clearly, never pressured me, and made the entire process smooth and stress-free.

Buying a car can be overwhelming, but Luke made me feel comfortable and confident the whole time. You can tell he truly cares about his customers and his reputation. If anyone is looking for a vehicle, I highly recommend asking for Luke specifically — you’ll be in good hands. I’m extremely happy with my new Hyundai Sonata and grateful for the excellent service.”

This was the best car buying experience I have ever had. I have never purchased a vehicle with zero stress until now. Luke and Wes took care of everything and were able to get me into a vehicle fairly quickly. They even delivered it to my door. They both could teach the larger dealerships and other salesman folks a thing or two about customer service and creating a customer experience that is unheard of in this industry. I don’t think I will go anywhere else for future car buying experiences. This is a five star review but if I could give them more I absolutely would. Thanks again for helping me with my vehicle purchase. Wishing you all the best.

Oh man! What can I say? LUKE at shift happens helped me out of a CRAZY bind and got me rolling and back to work after a terrible experience with a different dealership.

Pretty sure this guy put in some hours after his usual 9-5 and was a huge help in finding the exact vehicle I was looking for and on top of that found a financing agreement that totally fit within my budget. Love my new Jeep and would suggest shift happens to anyone looking for a new vehicle. Thanks again Luke!

I recently purchased a new vehicle with the support of Wes and Luke. These two guys were absolutely amazing, Wes was able to find exactly what I was looking for and Luke made the financial part a peice of cake. I would definitely recommend these two gentlemen to help you purchase your next vehicle!!!

Not only was my vehicle delivered to my door, the tint was poorly done before delivery and Luke found a reliable tint shop near me and took care of everything so all I had to do was pick it up. Thank you both so much!!

My husband and I had an incredible experience with Zuhaer and Luke. They went above and beyond to support our needs, remained transparent throughout the process, and truly made us feel heard and valued as customers. Luke even went out of his way and personally delivered our vehicle to us from out-of-town on a Saturday! Whatever your situation is, I highly recommend you reach out and speak to Luke. He truly is incredible at what he does!

Luke and Wes are a fantastic team! I just purchased a Lincoln Corsair from them. It was in pristine condition. They helped me through the entire process, getting me the best interest rate for my financing and they even helped me find the best insurer. Their customer service is top notch. They were always available to answer my questions and responded to me within minutes. I would highly recommend these guys to anyone. This is definitely the place you should buy your next vehicle!

If you’re looking for a new vehicle or to trade in your old one, Luke is your guy!! This is our second time working with Luke and both times were seamless and completely stress free!! Thank you so much Luke again for our new jeep! Same day we called him he had us an approval and 1st vehicle he showed us was exactly what we wanted! 10/10

Nicole & Mike & 1 super happy daughter in her new jeep 🤎

Hands down one of the best motorcycle shops I’ve ever been to. The staff is super friendly, knowledgeable, and genuinely passionate about what they do. The service was quick and top-quality, and they treated me like family from the moment I walked in. Whether you’re buying, getting work done, or just asking questions, they go above and beyond. Highly recommend to any rider out there! If it is your first time there, ask for Luke and Shahdeen they will take care of you 🙌💯

When I started canvassing for a vehicle Luke reached out and was very helpful with finding cars and financing options. I ended up looking into a private sale and Luke and Shadeen helped with getting financing for that private sale quickly. Over the next week of the vehicle purchase process they answered all questions promptly and were transparent every step of the way. Thanks Luke and Shadeen!

I had an amazing experience working with Luke, He went above and beyond to help me get the exact car I wanted and made sure I got the best deal that truly fit my needs. He was patient, honest, and incredibly helpful every step of the way. He even took the time to help me manage my insurance, which made the whole process stress-free. I’m extremely grateful for all his help and would highly recommend him to anyone looking for a smooth and trustworthy car-buying experience.

We had a great experience working with Wes and Luke to find the perfect vehicle for us! We initially thought buying a vehicle would be simple, but it turned out to be much trickier than expected. Thankfully, Luke and Wes were incredibly patient and went above and beyond every step of the way to make it happen. Thank you both so much—we’re looking forward to doing business with you again!

Reached out online and Luke responded. He was awesome to deal with and made the car buying experience enjoyable again for me and my wife after a few very unpleasant interactions in the past. I would highly recommend if someone is looking for a great car buying experience.

Again, thank you Luke for being great with us and answering our many questions 😀

Dealt with Luke and Wes. It was one of the best car buying experiences I have ever encountered. He was very patient and understand and always answered any phone calls or questions I had. 10/10 would recommend him to anyone looking for a vehicle. I went back to buy another vehicle from these guys as they are just so easy to deal with and will do what it takes to find you something

We are very happy with our new vehicle. It has a clean report, is like new, and is exactly as advertised. The vehicle was spotless and had a full tank when we picked it up 🤩 Thank you to Wes and Luke for a quick and easy process, their patience, and the great chats. It was a pleasure to meet you both!

I was assisted by Luke, an incredible and attentive person from the very beginning until the vehicle was delivered! Every call was clear and communicative, and the vehicle delivery was very pleasant. He allowed me to take my time to inspect it and be 100% sure of my purchase. I would definitely use Luke again for my wife's next purchase. Thank you, Luke! See you soon!

Bought & sold my old and now new vehicles through them.

Shahdeen and Luke were incredible to deal with, from start to finish they made sure I was happy through the whole deal. Seamless & easy transition from my old to new vehicles!

Who ever thought you could buy a car online. Was surfing the net looking for a more reliable vehicle when Luke called me with some proposals. Very friendly and straight up. Was a pleasure doing business on my ne ride, thanks again.

The buying experience was handled very professionally. Wes was very attentive and presented everything in an open and very honest manner that gave me the reassurance that I made a good purchase. Shift Happens Auto is a company I would recommend.